TERMS & CONDITIONS

Haven Talks Studios also referred to as ‘HTS’ or ‘we’ for the purpose of this document. The ‘client’ can include but is not limited to the lead contact, podcast and the members at the time of purchase/booking, named business.

 

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which we supply services listed on our website https://www.haventalks.co.uk ("our site") to you. Please read these terms and conditions carefully before purchasing packages/paying for services. By placing an order to purchase any of our packages/services, you agree to be bound by these Terms and Conditions together with our Website Terms of Use and our regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

INFORMATION ABOUT US

https://www.haventalks.co.uk is operated by Haven Talks Studios LTD (“HTS” "we" “us” “our”). We are a company registered in England and Wales under company number 14277346 and with our registered office at Make It Bow Haven Talks Studios, 5 Hancock Road, London, England, E3 3DA. Our UK VAT number is 100 5694 47. Our email address is info@haventalks.co.uk.

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PAYMENTS

1. All payments must be paid in full prior to Haven Talks Studios (HTS) rendering any services including reserving booking slots.

2. When rescheduling, HTS must be notified a minimum of 24 hours before the booking start time. If not, the booking will be cancelled and no refund will be issued.

3. Single service bookings (any service that is not described as a block booking) can only be cancelled within 3 days of purchase in order to receive a full refund.

   • However, if a single service booking was purchased 24 hours before the booking start time then the booking cannot be rescheduled or cancelled as we require a minimum of 24 hours prior notice of cancellation.

4. Block bookings can only be cancelled within 7 days of purchase in order to receive a full refund.

   • However, all iterations of the block booking scheduled within the 7 day grace period will require a minimum of 24 hours prior notice before cancelling in order to receive a full refund.

   • All iterations of the block booking scheduled within the 7 day grace period will require a minimum of 24 hours prior notice before rescheduling, otherwise the booking will be cancelled and no refund will be issued.

5. For recording sessions, the minimum purchase is 2 hours.

6. Packages/services cannot be switched if the respective grace period has come to an end, unless the switch is part of an upgrade.

7. A service/package can be upgraded, but cannot be downgraded.

   • ​In order for the package to be upgraded, the difference in price must be paid before any services are rendered.

   • Change requests and payment must be received a minimum of 2 hours prior to booking otherwise changes may occur during your session time or we may not be able to upgrade the service at all.

8. The client is agreeing to our terms & conditions when doing business with us.

   • Associates of the client will have to abide by HTS terms & conditions when onsite/property we operate in.

9. Anyone associated with the client / present at the request of the client / acting on the behalf of the client will be the responsibility of the client.

10. If the client’s associates breach HTS policy, both the client and their associate will be held responsible.

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CONTENT

1. All changes to the set will be carried out by HTS staff. Only staff can move furniture and touch equipment.

2. Content must be downloaded within 7 days of receipt. Any problems with downloading content must be communicated to HTS within the 7 day period. HTS are not responsible for content not downloaded within this time if problems are not communicated before expiration.

3. It is the responsibility of the client to download content or communicate problems with downloading content within the 7 day period.

4. Once content is downloaded, the client will have 5 days to report quality issues. If done so outside of this period, HTS cannot guarantee assistance/rectification.

5. Audio / video mix will be transferred within 48 hours of your completed session.

6. In the rare occasion that content cannot be sent within the agreed SLA, HTS will notify you as soon as possible.

7. HTS are not liable for any issues regarding uploading content to streaming platforms.

8. Fully edited content requires a 72 hour turnover.

9. We require the name and contact information of the ‘lead contact’, otherwise we will assume the lead contact is the individual making the payment for HTS services.

10. If the payment originates from a business account, we will assume the lead contact is the primary person HTS liaise with in person, over the phone or in writing.

11. Content/client business will only be released to and discussed with the ‘lead contact’.

12. We will only send content to the email address provided when purchasing a service/package. This email address can only be changed by the lead contact, or persons permitted by the lead contact

13. The lead contact will provide the email address they would like content to be sent to.

14. The lead contact must provide HTS with permission to discuss business and release content to other parties in writing.

15. If there are any changes to lead contact’s, contact information this will need to be provided in writing by the lead contact.

16. HTS will discard any content that we deem derogatory or in turn not in line with the following UK Laws.

    • Equality Act 2010

    • Malicious Communications Act 1988

    • Communications Act 2003.

17. HTS reserve the right to end a session and not issue a refund if content is in breach of the aforementioned UK laws.

18. Editing - You have 14 days from the date of recording to provide us with full edit instructions via the editing form (full video edit, reels and audiograms). If we do not receive instructions within this time, the service will be forfeited with no refund.

    • There is one free/complimentary revision round after the initial content is sent. However, the revisions will incur a discretionary fee if the editor has to change or add something that was not on the original editing form.

    •  Content recorded at HTS must still be downloaded within 7 days of file transfer

19. ‘Add-ons’ (i.e full video edit, reels, audiograms, additional cameras, live edit) are non-refundable.

 

OUTSTANDING HOURS SCHEME

1. Only hours purchased as part of a block booking can be placed in the Outstanding Hours balance.

2. Hours must be placed in the Outstanding Hours scheme no less than 24 hours before the scheduled recording session.

3. No limit on how any hours can be placed in the Outstanding Hours scheme.

4. 1 hour is the minimum time that can be placed in the Outstanding Scheme.

5. Minimum recording session is 1 hour.

6. Hours cannot be placed in the Outstanding Scheme to avoid cancellation/rescheduling within 24 hours of your booking start time.

7. Hours and services in the outstanding scheme must be used with 3 months of purchase. Any hours and services not used within this time will be forfeited and no refund will be issued.

8. It is the responsibility of the client to ensure all outstanding time and services are used within 3 months of purchase.

9. HTS reserve the right to suspend the Outstanding Scheme at any time. If this does occur, HTS will honour whatever time/services remain within the agreed 3 month period or issue a refund. *HTS will choose* whether to honour or issue a refund for the outstanding time/service.

 

PROHIBITTED

1. Arrive no more than 15 minutes before your session. The 15 minutes can be used as a buffer period to prepare so that the booking can begin on time. HTS are not required to allow the client or their associates into the building/studio outside of the 15 minute grace period.

2. Your booking start time cannot be changed within 24 hours of your booking or after your agreed start time has passed.

3. If you arrive or begin late, your session end time will not be amended.

4. HTS must be notified of the number of attendees when making the online booking. Any changes to the number of attendees must be agreed with HTS a minimum of 2 hours before the booking start time.

   • If HTS are notified of changes in the number of recording attendees/set changes inside the 2 hour grace period, the changes may take place during the client’s session and the client will still be expected to end at the scheduled end time.

   • Only individuals recording or attending a studio tour are permitted onsite, unless previously agreed with HTS. Studio tours are limited to 4 attendees.

   • Any individuals not recording will not be permitted onsite if not agreed with HTS a minimum of 48 hours before the session start time.

   • Only 1 non-recording attendee is permitted onsite. This must be approved by HTS a minimum of 48 hours before the session start time.

5. The non-recording attendee must remain in the suite that is being used, but cannot sit at the engineer station.

6. If the non-recording attendee is acting on the client’s behalf as a videographer or any capacity regarding the client’s content they are not to intervene with the work of the HTS engineer / staff. HTS do not require assistance regarding engineering/production/service provision.

7. No animals permitted onsite.

8. No smoking or vaping permitted onsite.

9. No food in the studio, unless provided by HTS.

10. No drinks in the studio other than water

11. No children permitted onsite unless they are included in the recording.

12. Attendees under 16 years old must be accompanied by someone 21+ years old..

13. HTS reserve the right to request to see *valid government ID*.

14. If HTS property or the building it occupies is damaged / stolen, HTS reserve the right to:

    • File charges with the police

    • Cancel all current and future bookings

    • Offer no (£0) or partial a refund

    • Withhold the release of content until the stolen items are returned undamaged, or HTS receive a full reimbursement of the cost of damage to HTS/building/HTS property.

    • Take the client to court for the cost of damage repair / stolen property.

15. Disrespect/abuse of any kind will not be tolerated. HTS reserve the right to cancel a booking if the client has been verbally or physically abusive, vandalised/damaged equipment or property. If the issue occurs within 24hours of the booking/during a booking a refund will not be issued.

16. If HTS or building staff are physically abused, property or equipment is vandalised/damaged no money will be refunded, despite the type of booking/service.

17. If HTS or building staff are verbally abused, remaining block booking time/service outside the 24-hour notice period may be refunded up to a maximum of 50%.

18. HTS reserve the right to refuse to work with a group or an individual.

19. Any breach of our Terms and Conditions can result in service cancellation prior or during a client booking with no refund.